Something to always think about post

Posted on 2011-06-10 by jwage


My friend Nicholas Holland (@nicholasholland), passed this gem on to me while I was working with him at CentreSource. He heard it at a conference and shared it with me. I liked it and learned quite a bit from it so I wanted to share it as well!

story:

guy was traveling
had a terrible trip
went to 5 star hotel
got to his room at midnight
called roomservice, polite/professional guy answers
he asks for Milkshake
guys apologizes says they don’t have it
then recommends a bowl of ice cream
the traveler says sure, and asks for a large glass of milk
the guy says, no problem
then the traveler asks for an extra glass and a tall spoon, the guy says sure
20 min later
tray arrives with bowl of ice cream, glass of milk, empty glass, and tall spoon

moral:

the guy had everything he needed, including the desire to make the traveler happy, to make the milkshake but he couldn’t get past his own systems / limitations to actually make it… because the system didn’t have a ‘milkshake’ button, he couldn’t get it done
thus, the traveler was less than happy - even though the guy had everything he needed to make the guy happy